Refund Policy

Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason and without needing to give a reason.

To exercise this right, you must tell us within 14 days of receipt by contacting admin@medskinstudios.com. You then have a further 14 days to return the item to us once you've told us you wish to cancel.

If the value of the item has been reduced as a result of unnecessary handling beyond what's needed to check it (for example, if it's been used well beyond the point of assessing it), we may deduct that reduction in value from your refund. In practice, for skincare this is reflected in our half-full guidance below.

Our 30-day return policy

In addition to your legal cancellation rights above, we offer a 30-day "try it and see" return policy — even if you've opened and used the product.

To be eligible for a return:

• The product must be at least half-full
• Your return request must be made within 30 days of receiving your item
• You'll need your receipt or proof of purchase

We know skincare doesn't always agree with everyone's skin, so you don't need to keep the product sealed or unused to return it — we just ask that it's not more than half used, so we can be confident you've given it a fair try.

To start a return, contact us at admin@medskinstudios.com. Once your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your parcel. You'll then receive a full refund or an exchange, whichever you prefer.

Items returned to us without first requesting a return will not be accepted.

Damages, defects and incorrect items

Please inspect your order as soon as it arrives and contact us straightaway if an item is faulty, damaged, or if you've received the wrong item, so we can look into it and put things right. Where an item is faulty or was sent to you incorrectly, we'll also refund your return postage costs.

This doesn't affect your statutory rights under the Consumer Rights Act 2015. If a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, price reduction, or refund, separately from the return policy set out above.

Exceptions and non-returnable items

Because of the nature of our products, the following cannot be returned:

• Products returned more than half-used
• Custom, personalised, or made-to-order items
• Perishable goods
• Sale items and gift cards

We do not accept returns of hazardous materials, flammable liquids, or gases.

If you're unsure whether your item is eligible, please get in touch before purchasing or before returning it.

Exchanges

If you'd like a different product rather than a refund, just let us know when you start your return and we'll arrange an exchange once your return is received and accepted.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days.

Please allow extra time for your bank or card provider to process and display the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at admin@medskinstudios.com.

Return address

Returns should be sent to:

MedSkin Studios LTD, 6 George Street, Alderley Edge SK9 7EJ

Contact us

For any questions about returns or refunds, email admin@medskinstudios.com.